What currency are the prices that I see on the site?
All product prices are displayed in AUD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days process time for your order to ship out, average shipping times are 2-5 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't receive a tracking number after 3 business days, please email us at lunaroomau@gmail.com

I am not satisfied with my order, can it be returned? What if there is an issue?
We offer 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your full name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty. However, you must cancel your order before it ships. If your order has already been dispatched, you must wait for it to arrive and arrange a return back to us.

I have entered an incorrect address. What do I do now?
If you have misspelled or auto-filled with an incorrect address, please immediately notify us and we will do our best to amend it. You can notify us by simply replying to the email confirmation that you receive upon making a purchase OR you can email us directly at lunaroomau@gmail.com. We cannot provide a refund if the order has already been dispatched to an incorrect address.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?
Absolutely! Please send an email to lunaroomau@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and a clear statement regarding your issue.